Local unlock, not a cloud sign-in
The app password protects the installation on your own machine. Nothing about it is shared, and resetting it does not touch your coins.
Independent self-custody guide
Every session starts the same way: unlock the app, connect your hardware wallet, confirm on the device. This guide walks through wallet access, account security, device management and transaction verification — clearly, and without a single request for your recovery phrase.
Overview
There is no remote account to break into and no password stored on a company server. Access happens in two local layers — the app you installed, and the hardware wallet in your hand.
The app password protects the installation on your own machine. Nothing about it is shared, and resetting it does not touch your coins.
Balances can be read without the hardware wallet, but moving funds cannot. Signing always needs the physical device and its PIN.
Software keeps a public view of the accounts you import. Private keys and the seed phrase never leave the secure element inside the device.
Step by step
Five moves, in order. If a step offers a shortcut around the device, it is not the official path.
Install the desktop or mobile app from the vendor's own website or app store listing. Bookmark that address — look-alike domains and paid search ads are the most common route to a fake login screen.
Choose a long, unique password for that installation. It encrypts the local app data and is asked for each time you open the software — never by email, chat or support.
Plug in over USB or pair over Bluetooth, then unlock the device with its PIN. The app only sees the accounts on that device once you approve the connection.
Import the asset accounts you want to track. Each one is derived from the keys on the device, so adding an account on a second computer shows the same balances.
Check the recipient address and amount on the hardware screen. Whatever the device displays is the truth; the computer screen can be altered by malware.
One rule covers every situation: a recovery phrase is entered only on the hardware device itself. No app, form, chat window or help desk can legitimately ask you for those 24 words.
Security & privacy
Login security is less about clever tricks and more about a short list of things you never do twice.
Portfolio data stays on your machine unless you deliberately switch on synchronisation, and even then only public account information is shared.
Guide
Ledger Live is the companion application for Ledger hardware wallets. Signing in is not a cloud account in the usual sense: there is no username and password held on a remote server. The login is a local unlock. You open the app, enter the password you set for that installation, connect your device, and confirm access with your PIN. Private keys stay on the hardware wallet, and the software only reads the accounts you choose to add.
Download the app only from the official vendor site, then install it. Open it and set a strong password for the installation. Connect your device over USB or Bluetooth and unlock it with your PIN. Add or select the accounts you want to view, then verify the receiving address on the device screen before sending funds.
Your recovery phrase is the master key to your assets. It should never be typed into a website, a chat window, a support form or any application — the app itself never asks for it. Confirm every transaction on the hardware screen, keep firmware current, and bookmark the genuine site rather than clicking search advertisements.
Portfolio data stays on your own machine unless you enable synchronisation. Self-custody means you, and only you, control the keys — and the responsibility that comes with them.
FAQ
No. The app is unlocked locally on your own computer or phone. The app password protects that installation, and the device PIN unlocks the hardware wallet. Private keys never leave the device.
No. A recovery phrase is only ever entered on the hardware device itself. Any website, chat, email or pop-up asking you to type your 24 words is an attempt to steal your funds.
Automatic locking is a feature. It limits how long an unattended session stays open, so a forgotten laptop cannot be used to view balances or prepare a transaction.
Always compare the recipient address and the amount against what the hardware device shows. The device is the source of truth; a compromised computer display is not.
Yes. Install it on each machine and set a password for each installation. Your accounts come from the same hardware wallet, so the balances match once the device is connected.
Keep the five-step sequence open while you set up a new machine or a second device.